The ITIL Maturity Model, released in September, is an IT service management (ITSM) assessment instrument that can be used by teams at any point in their ITSM journey. Ultimately, we discuss what differentiates the ITIL Maturity Model and how it can help IT leaders improve how their teams work. We will also provide details on related maturity models like the Capability Maturity Model Integration ( CMMI), Gartner Maturity Model, International Standards Organization 20000 ( ISO 20000), and the Digital Positioning Model, comparing them, and discussing when to consider each one. We examine the components of the model, the different types of assessments available, and how assessments are scored. We will also include examples from our own consulting work and experience as an AXELOS Consulting Partner (ACP). This article gives an overview of the new ITIL Maturity Model, the first of its kind from Axelos, the creators of ITIL 4.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |